- ICTTEN4210A - Implement and troubleshoot enterprise routers and switches
Assessor Resource
ICTTEN4210A
Implement and troubleshoot enterprise routers and switches
Assessment tool
Version 1.0
Issue Date: May 2024
This unit applies to medium to large enterprises requiring the use of internetwork services and applications. It also applies to networks employing virtual LAN (VLAN) connectivity and hierarchical addressing schemes and where access control will be used to achieve network security.
Relevant job roles include installer of IP networks, enterprise network technician, network administrator and network support.
This unit describes the performance outcomes, skills and knowledge required to implement and troubleshoot routers and switches. It involves configuring and programming routers and switches to establish voice and data services and applications over local area networks (LAN) and wide area networks (WAN) connections for enterprise networks.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Employability Skills
This unit contains employability skills.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the ability to: determine customer networking requirements configure routers and switches using hierarchical addressing over VLANs to meet network link requirements enable and control access to network services and applications across the network diagnose and rectify network hardware and device configuration faults document configuration information, fault-finding history and remediation action. |
Context of, and specific resources for assessment | Assessment must ensure: a network facility and workstations operating instructions, installation documents and manuals hardware and software testing tools currently used in industry. |
Methods of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct observation of the candidate installing and troubleshooting routers and switches review documentation of implementation and troubleshooting prepared by the candidate oral or written questioning to assess required knowledge. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example with: ICTTEN2207A Install and configure a home or small office network ICTTEN2208A Install and configure a small to medium business network ICTTEN2209A Build and maintain a secure network. Aboriginal people and other people from a non-English speaking background may have second language issues. Access must be provided to appropriate learning and assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed. In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency. Where applicable, physical resources should include equipment modified for people with special needs. |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills |
communication skills to liaise with technical staff literacy skills to read and interpret enterprise procedures, manuals and specifications numeracy skills to interpret technical data and perform calculations planning and organisational skills to plan and prioritise own work problem solving skills to: deal with unexpected situations on the basis of safety and specified work outcomes troubleshoot common network problems safety awareness skills to: apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities follow enterprise OHS procedures work systematically with required attention to detail without injury to self or others, or damage to goods or equipment technical skills to : configure and activate network access and security measures configure switches and routers to enable LAN and WAN links connect enterprise networks using WAN services and applications connect the enterprise network to external services maintain enterprise network documentation troubleshoot network faults and implement recovery action use a hierarchical internet protocol (IP) network address scheme use tools and equipment to analyse enterprise network |
Required knowledge |
access control lists correct use of tools and equipment enterprise: features and applications OHS procedures record keeping procedures switching and routing protocols and strategies: hierarchical addressing multilayer switching routing protocols VLAN routing implement enterprise WAN links network diagnostic and troubleshooting techniques network modelling |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
OHS may include: | awards provisions hazardous substances and dangerous goods codes legislation local safe operation procedures material safety management systems protective equipment. |
Environmental requirements may include: | dust excessive energy and water use excessive noise fumes gas liquid waste smoke emissions solid waste vapour. |
Appropriate personnel may include: | customer manager network manager site engineer supervisor. |
Network resources may include: | domain name system (DNS) server dynamic host configuration protocol (DHCP) server files software web browser. |
Enterprise procedures may include: | instructions: designs drawings job sheets plans manufacturer's specifications operational procedures reporting and communication use of tools and equipment. |
Network addressing scheme may include: | dynamic static subnet. |
Calculations may include: | binary addition binary conversion binary division binary multiplication binary number system binary subtraction. |
Network services may include: | authentication servers collaborative services DHCP directory services DNS network file system printing web services. |
Network applications may include: | media player spreadsheet word-processor. |
Essential implementation information may include: | fault history installation software IP addressing schemes logical and physical diagrams network administrator codes network recovery actions passwords router configuration details security access codes switch configuration details. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
---|---|---|---|
Prepare for given work according to occupational helath and safety (OHS) and environmental requirements with appropriate personnel | |||
Identify safety hazards and implement risk control measures in consultation with appropriate personnel | |||
Determine nature and scope of the network routers and network switches and network resources from job briefs or appropriate personnel | |||
Select and obtain network services and network application requirements according to enterprise procedures | |||
Obtain identified operating instructions, manuals, hardware and software testing methodologies | |||
Consult appropriate personnel to ensure the task is coordinated effectively with others involved at the worksite | |||
Configure routers and switches according to manufacturer's specifications and enterprise procedures | |||
Determine network addressing scheme for network connectivity and verify using calculations | |||
Activate and verify network WAN links to provide network connectivity | |||
Enable network services and network applications to the network to complete network connectivity process | |||
Set up traffic access and filtering according to enterprise procedures | |||
Monitor network performance and isolate faults using diagnostic and analysis tools | |||
Troubleshoot network and internet connectivity according to manufacturer's specifications and enterprise procedures | |||
Restore work site to safe condition according to established safety procedures | |||
Record and store essential implementation information according to enterprise procedures | |||
Notify appropriate personnel about the completion of the task according to enterprise procedures |
Forms
Assessment Cover Sheet
ICTTEN4210A - Implement and troubleshoot enterprise routers and switches
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
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Result: Competent Not yet competent
Feedback to student
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Assessment Record Sheet
ICTTEN4210A - Implement and troubleshoot enterprise routers and switches
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
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Student signature:
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